Company Policies Red Cariboo Resort & Apartments
PAYMENT POLICIES
Taxes
All prices listed in the confirmation, in this or any other document, or on our website are in Canadian dollars and do not include tax.
Deposit and final balance
To make a booking final, a deposit of 30% is mandatory if you book more than ten (10) weeks in advance. The remaining amount is due ten (10) weeks before arrival.
In cases where full payment is not received ten (10) weeks prior to the commencement date, Red Cariboo Resort & Apartments reserves the right to rent out the booked accommodation to other guests.
In case your booking is made within less than ten (10) weeks prior to your arrival date, a deposit of the full amount of the booking is necessary.
If you provided us with your payment details, no further action is required from you.
Cleaning fee
If you booked directly at the Red Cariboo Resort & Apartments and have booked a stay of three (3) nights or longer, the cleaning fee will be waived. If you made a booking for two (2) nights or less, the cleaning fee of $60.00 plus tax will apply. Please note: if you do not make a direct booking at Red Cariboo Resort & Apartments but on an online booking portal, additional fees may apply.
Cancellation policy
In all cases of cancellation or change, an administration fee of $75.00 plus taxes will be charged.
Cancellation must be received by telephone or email and confirmed in writing.
If a cancellation is received by the Red Cariboo Resort & Apartments less than ten (10) weeks prior to arrival and the guest can find a replacement for the trip booked, all deposits will be transferred to this replacement.
If a cancellation is received by the Red Cariboo Resort & Apartments less than ten (10) weeks prior to arrival and the guest is not able to find a replacement for the trip booked, the total of all deposits (this includes accommodation and activities if applicable) will be retained by the Red Cariboo Resort & Apartments.
CHECK-IN POLICIES
Check-in time
Check-in is at the Red Cariboo Resort (23302 HWY 20, Anahim Lake) between 3 PM and 5 PM unless other announced. Late check-in is available upon request until 9 PM. The resort is 10km west of Anahim Lake, please see our arrival information for details.
If you are self-isolating or wish to arrange a no-contact check-in, please contact us at least two (2) days prior to your arrival.
Check-out time
Check-out is at 11 AM.
If you require a later check-out, please contact the front desk as soon as possible or at least one (1) day before departure, and we will do our best to accommodate your request. We are limited to the number of late check-outs we can issue, so this is done on a first-come, first-serve basis.
All check-outs, regular and late, have a 15-minute grace period. Guests who linger past their grace period are subject to a late check-out penalty of $50.00 per half hour.
Quiet time
10 PM – 8 AM. Please be respectful of our other guests by keeping noise levels to a minimum and avoiding all excessive commotion.
Registered guests
The Red Cariboo Resort & Apartments properties are for the enjoyment of registered resort guests only. Non-registered guests are allowed on the properties only with prior approval from front desk staff or management.
This privilege is not guaranteed and all unregistered guests who are permitted to visit must leave and remain off property during the hotel’s “quiet time” hours which are 10 PM to 8 AM. Violation of occupancy policies is grounds for immediate eviction of all registered and non-registered guests without refund.
Smoking policy
We operate a non-smoking resort. This includes cigarettes, cigars, e-cigarettes, vaping, and any other form of smoking.
We have provided one designated smoking area located at the gazebo at the Red Cariboo Apartments. This is the only area where smoking is allowed.
Smoking in an undesignated area anywhere else on the resort property is subject to a $300 penalty per occurrence.
Please refrain from disposing of your ashes and/or butts in the fire pit or anywhere other than the ash receptacles that have been provided in the designated smoking area.
No in-room party
The Red Cariboo Resort & Apartments enforces a no in-room party to ensure we can protect the resort and our guests at all times.
In the event of a disturbance, one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the resort immediately.
Found items
Red Cariboo Resort & Apartments is not responsible for any item left behind by a guest.
However, any item, except for perishable items, left behind by our guests and found after departure by housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. It is your responsibility to collect your item(s).
Records of lost & found items are retained for five years. A reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.
Key replacement
As the Red Cariboo Resort & Apartments use old-fashioned keys, we are very careful with our keys and ask our guests to be conscientious with them as well. In the event that a guest loses a room key, we are required by law to change the locks for the safety of all our guests and we would have to charge a $250 penalty. To avoid this penalty, we politely and sincerely ask you to leave the key(s) on the table in the cabin/apartment before you will leave. If you have booked a cabin, please drop the key off at the front desk before you head back home.
Pet policies
All pets are prohibited on the property. A penalty of $250.00 will be applied to the bill if a pet is discovered. If you want to bring a pet along, contact us before your arrival.
Damages
Guests are responsible to treat resort property and amenities with respect.
Guests will be charged for the replacement or repair of damage to the resort property or guest rooms. The management assumes no responsibility for accidents, injuries, theft, or loss due to any cause.
By making a reservation, you are releasing Red Cariboo Resort & Apartments of any responsibility or liability claims. Any guests of the hotel, who do not follow or comply with resort policies, we, Red Cariboo Resort & Apartments, reserve all rights to refuse service and to evict without refund.
Minor children
Children under 14 years of age must be always accompanied by an adult 21 years of age or over and shall not be left unattended on the resort property at any time during their stay.
Parking at own risk
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Red Cariboo Resort & Apartments shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the resort property.
If a vehicle is left in the resort parking lot after the guest has departed without the written consent of the resort, the resort reserves the right to have the vehicle towed at the owner’s expense.
Kitchen use policy
Please practice safe cooking habits and do not leave burners unattended. Please do not cook with strong-smelling ingredients. Lingering smells that require kitchen closure and deep cleaning will be charged a cleaning fee of up to $ 300.
GENERAL POLICIES
Drone use
Due to considerations concerning the high volume of air traffic, guest privacy, and sensitive wildlife habitat on the Property, Red Cariboo Resort & Apartments prohibits the use of all drones, or similar technology, at the lodge located on the Property. You agree that neither you nor any member of your party will use a drone or similar technology on or near the Property.
Media policy
Red Cariboo Resort & Apartments is committed to utilizing social media to enhance its profile and reputation, to listen and respond to guest opinions and feedback, and to drive revenue, loyalty, and advocacy. Red Cariboo Resort & Apartments authorizes the use of its name in association with any photos taken by you or members of your party at the property. You are free to share these photos on their social media with the hashtag #redcaribooresort.
During your stay at the property, you may be photographed and recorded on video and the recordings may be publicly broadcast and reproduced online. You consent to these recordings, and you agree to waive any rights you may have in the recordings in favor of Red Cariboo Resort & Apartments.
You also acknowledge that Red Cariboo Resort & Apartments may use your name, photograph, and likeness in connection with the advertisement and promotion of Red Cariboo Resort & Apartments and on all related promotional materials.
Gratuity
Gratuity is not included in the final booking price. At the end of the trip, you will have the opportunity to leave a gratuity for the staff at Red Cariboo Resort & Apartments. On average, a guest will typically leave 10-15% of the pre-tax booking costs as indicated on the Booking Confirmation.
Drug & alcohol policy
All guests acknowledge and agree that whenever present on the Red Cariboo & Apartments property or participating in an activity organized by Red Cariboo Resort & Apartments, neither the guests nor members of their party will be impaired by any substance, including, but not limited to, alcohol, cannabis, illegal drugs, and other controlled substances. Red Cariboo Resort & Apartments reserves the right to deny participation by anyone that appears to be in contravention of its drug & alcohol policy.
Waiver policy
All guests are required to sign a Release of Liability, Waiver of Claims, Assumption of Risks, and Indemnity Agreement in the form acceptable to us prior to participating in any activity hosted by Red Cariboo Resort & Apartments. Minors must have a parent or legal guardian sign the Release of Liability, Waiver of Claims, Assumption of Risks, and Indemnity Agreement on their behalf. A copy of the waiver will be available to you on written request to Red Cariboo Resort & Apartments. No guests will be permitted to partake in any activities until the waiver is signed.
Force majeure
Neither party shall be liable for delays in the performance of any obligation under this trip reservation that is caused by an act or occurrence beyond the reasonable control of such party including but not limited to acts of God, global pandemics or regional epidemics, war, civil disturbance, or extreme weather conditions (a “Force Majeure Event”). If a force majeure event occurs, the performance of the affected party shall be excused for the period of delay resulting from the force majeure event. If you are affected by a Force Majeure Event and your performance of your obligations under this trip reservation is delayed, Red Cariboo Resort & Apartments will use commercially reasonable efforts to reschedule your trip, subject to any payment differentials (as determined in the sole discretion of Red Cariboo Resort & Apartments).
Limitation of liability
Our liability, for all causes arising out of this trip reservation, whether based in contract, tort, negligence, strict liability, or otherwise will, in the aggregate, not exceed the actual fees paid by you to us according to the trip reservation. In no event will we be liable for incidental, consequential, punitive, indirect, or special damages, including, without limitation, any interruption or loss of business, profit, or goodwill. As a condition for the recovery of any liability, you must assert any claim against us within three months after discovery or 60 days after the termination of the trip reservation, whichever is earlier.
Insurance
Red Cariboo Resort & Apartments does not carry insurance on behalf of our guests. We, therefore, recommend you carry the following:
Extended Medical Insurance: Your medical insurance should cover you for life and health care risks while in Canada, and in addition should provide for transport to your home country if you reside outside of Canada.
Emergency Evacuation Insurance: In the case of injury, air ambulance expenses will be charged to the injured party.
Personal Property Insurance: Insure your personal belongings against loss. Your homeowner's insurance may not be enough. Be sure that this insurance covers you while you are in Canada.
Trip Cancellation Insurance: In view of our cancellation policy, we strongly recommend that all our guests purchase holiday cancellation insurance.
Governing law
The trip reservation and all disputes and controversies - irrespective of the nationality of the participants - relating to or arising out of the trip reservation and these Terms & Conditions are governed by and will be interpreted and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. By making a trip reservation, you irrevocably attorn and submit to the non-exclusive jurisdiction of the British Columbia courts situated in the City of Vancouver (and appellate courts therefrom) and waive objection to the venue of any proceeding in such court or that such court provides an inappropriate forum.
